退換政策 Refund Policy

PureBamboo 竹紙巾屬個人衞生用品，為保障所有顧客，我們的退換安排如下：

1. 訂單付款後，恕不能修改或取消。
2. 收貨後 7 天內，如發現貨品內包裝損毀、送錯貨品或數量不符，請電郵 info@purebamboo.com.hk，附上訂單編號及相片，我們會為你安排更換。
3. 除上述情況外（包括改變主意），恕不接受退貨或退款。
4. 收貨超過 7 天，恕不能受理退換。
5. 如有任何爭議，PureBamboo Hong Kong Limited 保留最終決定權。

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Refund & Exchange Policy
As our bamboo tissues are personal hygiene products, orders cannot be changed or cancelled once paid. If your order arrives with damaged inner packaging, wrong items or missing quantities, please email info@purebamboo.com.hk within 7 days of delivery with your order number and photos, and we will arrange an exchange. Apart from these cases (including change of mind), we do not accept returns or refunds. In case of dispute, PureBamboo Hong Kong Limited reserves the right of final decision.